Can't Find what you are looking for?
If you are unable to find the information you are looking for in the customer support centre please contact one of our Customer Service Representatives and we will help answer your questions.
Customer Service Hours:
Note: We are following recommendations from our local health authorities for COVID-19. Due to a high volume of contacts and limitations to our office capacity, our response may be delayed.
8am-5pm, Mon-Fri PST
Contact Us Form
Currently, our response time is 2 to 3 business days.
Need help with your Arc'teryx product?
Items purchased at veilance.com may be returned for up to 30 days after the original delivery date.
Items may also be brought to your nearest Brand Store where the team can facilitate your return back to our warehouse for processing.
Items must be in as new condition and are returned in their original packaging. If the items are not in sellable condition due to negligence or abuse, they will not be accepted.
Refunds are issued in the form of the original payment. Arc'teryx will provide a full refund for the value of the purchased item in the same form as the original payment.
Refunds may take between 5-7 business days to process once an item has been delivered to our warehouse. *For United Kingdom returns - Currently, refunds may take up to 3 weeks to be processed once received.
For Customers in North America and Europe
Fill out our online Refund Request Form and we will email you with full instructions on how to send your product to our Service Centre.
Note: Please do not send your item back to us without first obtaining a Return Authorization Number (RA Number). We cannot process returns without a RA Number.
Please select a guaranteed delivery service that provides parcel tracking information, insurance and proof of delivery. Arc'teryx is not responsible for items that are lost or damaged during shipping and cannot replace parcels lost during return shipment if proof of tracking is unavailable.
For Customers in Asia
For customers in Asia returning a Veilance item for a refund, please visit the original place of purchase.